Step 1: Contact appropriate school staff
- The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).
- More than 95% of concerns are resolved by a conversation between those involved.
Step 2: Contact campus administrator
- Campus administrators are responsible for the school's operations.
- Clarification of school policies and procedures can be explained.
- If necessary, conferences with involved parties can be arranged and a suitable solution can be reached.
Step 3: Contact Student Services office
- If steps one and two have not resolved your concern, contact the campus principal. A meeting with all involved parties can be arranged in an effort to reach a resolution.
- At this step the formal complaint process can be filed, if necessary.
- Universal Academy-Irving, Dr. Sheraton Duffey, 972-255-1800
- Universal Academy-Coppell, Mrs. Sandra Clark, 972-393-5834
- Universal Academy-Bartonville, Mrs. Sandra Clark, 972-393-5068
Formal Complaint Process - Level 1
If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the following:
- Complaint received at the campus level within 15 days of incident
- Campus Investigation based on report and hold a conference with complainant within 10 days
- The original complaint form must be completed
- Seek resolution at lowest level
- Response in writing set forth basis of decision within 10 days
Level One Complaint Form (English)
Level One Complaint Form (Spanish)
Formal Complaint Process - Level 2
- Level One decision(s) may be appealed only after the process has been followed and written appeal received within 10 days of the decision A conference will be set within 10 days of notice. All information is limited to the Level One issue.
- Written response within 10 days regarding decision at Level Two
Level Two Appeal Notice (English)
Level Two Concerns (Spanish)
Step 4: Contact School Board
- Universal Academy School Board can be contacted by requesting a hearing through the superintendent's office.
- Dr. Dana Jobe, dana.jobe@universalacademy.com
- The Universal Academy School Board serves as an appeal body in resolving disputes.
- For public information requests, concerns, and questions you may contact the School Board.
School Board Members
Mrs. Janice Blackmon, Board President
Ms. Yolanda Brown, Interim Secretary
Dr. Sharon Greggs, MD, Member
Ms. Sandra Hall, Member
Dr. Dana Jobe, Member
Mrs. Diane Moshier, Member
Vacancy
Vacancy
Vacancy
Formal Complaint Process - Level 3
- The Level Two decision may be appealed to the Universal Academy School Board
- Written appeal must occur within 10 days of Level Two response
- Time, date and location will be provided to complainant
- All records will be included from Levels One and Two
- The Universal Academy School Board will hear the complaint; but may not respond which upholds the administrative decision at Level Two
Level Three Appeal Notice (English)
Level Three Appeal Notice (Spanish)
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